We will be creating a survey to measure the customer service at a ficticious auto repair shop, "Jack's Garage". To add the first question, click the "Insert Question" button that appears just below the Page 1 Title Bar in the Survey Editor. This will open the Question Editor:



The first questoin we want to ask is what service(s) the customer had performed. To do this, we need to select a question type that allows the respondent to choose one or more answers. We'll use the "Multiple Choice Vertical" question type for this example. You can view samples of all question types by clicking on the link found at the top of the Question Editor window.

Using the Question Type menu control found in the upper left of the Question Editor window, change the selection from the default "Single Choice Vertical" to "Multiple Choice Vertical" .

Next, check the "Answer Required" box that appears just below the Question Type menu control. By checking this box, all respondents will be required to answer this question in order to complete the survey.

Now, enter the following text for the question in the top text box of the Question Editor: "Please indicate the service(s) you had performed on your car from the choices below. Check one or more answers."

Enter the answer choices, one per row, in the "Answer Selections" box. Use these answers: "Oil Change", "Engine Repair", "Tire Rotation", "Tune-up".

Finally, check the "Allow respondent to create their own 'Other' answer" opton near the bottom of the window. this will allow respondents to provide additional answers besides the pre-defined four answer choices entered above.

When you are done, click the "Submit and Return to Survey Editor" button found near the top of the window.

To proceed to the next page of the tutorial, click the "Next" link found in the lower right corner of this page.