TOCCOA FALLS COLLEGE FINANCIAL AID CUSTOMER SERVICE SURVEY Compliments of Sallie Mae
	Thank you for taking a moment to complete this survey. This will help our office to better understand your needs and concerns. All responses are voluntary and anonymous. However, you may include your name and contact information if you would like someone to follow up with you. Thank you for taking the time to help us help you!
	1. During the past semester, how many times have you and/or your family visited the Office of Financial Aid on a walk-in basis? Never Once 1- 5 times More than 5 times
	2. On average, how long did you and/or your family have to wait before you were helped? 1 - 5 minutes 5 - 15 minutes 15 - 30 minutes I was there for a pre-set appointment
	3. During the past semester, how many times have you and/or your family called the Office of Financial Aid? Never Once 1 - 5 times More than 5 times
	4. Did you and/or your family encounter any difficulty in contacting the Office of Financial Aid via telephone? No Yes
	5. Please indicate the reason(s) for this difficulty. (check all that apply) Persistent busy signal On hold for too long Got recorded message or voice mail Referred to wrong person
	6. If you left a message, was your call returned in a prompt manner? Yes No
	7. Have you visited the Office of Financial Aid's web site? Yes No
	8. Did you find the web site helpful and user-friendly? Yes No
	9. Have you received printed information from the Office of Financial Aid? Yes No
	10. Did you find the information clear and understandable? Yes No