Answers marked with a * are required.
We appreciate your choosing CATV Service, Inc as your service provider. To help us improve our customer service, we ask you to take a few minutes to complete this survey. Your candid answers are invaluable.
1.
Overall, how would you rate the quality of your cable service?
Excellent
Good
Average
Fair
Poor
I do not have CATV's cable service
Other (Please Specify)
2.
Overall, how would you rate the quality of your high speed Internet service?
Excellent
Good
Average
Fair
Poor
I do not have CATV's high speed Internet
Other (Please Specify)
3.
Overall, how would you rate the quality of your phone service?
Excellent
Good
Average
Fair
Poor
I do not have CATV's phone service
Other (Please Specify)
4.
Did you feel the customer service representative was friendly and knowledgeable and addressed your needs?
Yes
No
Other (Please Specify)
5.
Was your call answered promptly?
Yes
No
6.
If an installer visited your home, was the installer friendly and knowledgeable and addressed your needs?
Yes
No
Other (Please Specify)
7.
In which of our local service areas do you reside?
Danville
Lewisburg
Milton
Watsontown
8.
Are there any additional products, services or channels that you would like to request?
9.
Do you have any other comments, requests or complaints?
10.
If you would like feedback on any of your comments, please enter your first name and email address or a phone number.
Powered by ZapSurvey