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Creating Surveys / Skip Logic / Survey Options:
Survey Creation - Frequently Asked Questions
• Copying an existing survey
To create a copy of an existing survey, click on the "Create Survey" button from the main navigation bar. Then use the "Copy an existing survey" option to create a duplicate copy of any survey.
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• Copying pages or questions within a survey?
While editing a survey in the survey editor window, to the right of each page title and on the right side of each question box will be a "Move or Copy" button. When you click on this button, a window appears where you specify the question or page to move/copy (note: this field will be preset with the question or page associated with the button you clicked but you are free to change it). Next, specify the location to move or copy the question to. Then click "Move" if you want to move the original question to a new location or "Copy" if you want to create a copy of the original question at the new location.
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• Creating a new survey
To create a new survey, click on the "Create Survey" button from the main navigation bar. Then use the "Create from scratch " option to create a new survey.
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• Default answers - can I set a default answer?
It is currently not possible to set default answers. This feature is being considered from an upcoming release.
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• Editing questions that already have responses
If you try to edit a question that already has responses, you may be limited to editing certain fields in order to retain the validity of existing answers. If you need to edit locked fields, you will need to delete all responses to the question. You can do this for a specific question by clicking on the link that appears near the top of the Edt Question page. Alternatively, you can delete all responses to all questions in your survey by clicking on the clear button for the specific survey on the Manage Survey page.
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• Foreign language surveys - are they supported?
ZapSurvey has been tested for English surveys but should work for most languages that use the Roman alphabet. ZapSurvey does not support multi-byte character languages.
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• Moving pages or questions within a survey?
While editing a survey in the survey editor window, to the right of each page title and on the right side of each question box will be a "Move or Copy" button. When you click on this button, a window appears where you specify the question or page to move/copy (note: this field will be preset with the question or page associated with the button you clicked but you are free to change it). Next, specify the location to move or copy the question to. Then click "Move" if you want to move the original question to a new location or "Copy" if you want to create a copy of the original question at the new location.
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• Question types - what types of questions are supported?
ZapSurvey supports a wide variety of question types including single and multiple choice questions, matrix questions, constant sum, text entry and display only. For a samples of each question type, click on the link at the top of the Add or Edit Question page.
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• Required answers - how do I make answering of specific questions required?
On the Add or Edit Question page, a check box lets you specify that an answer is required for the question.
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• Skip logic - how do I use it?
Skip logic is used to control how a respondent proceeds through the various pages of a survey. By default, when a user clicks on the "Next" button, they will be taken to the very next page of the survey. However, sometimes it is useful to override this behavior - for example, to have them skip over a page of questions that is not relevant given their answers to prior questions.

When skip logic is present on a page the logic conditions are evaluated when a respondent exits that page. The logic conditions then control whether the user is directed to the next page or some other page.

Skip logic is added to a page while editing a survey by clicking on the "Skip Logic" button in the title bar for the page. On the Skip Logic page, there are 3 options:

1. Unconditional Jump - go directly to the next page. This option effectively turns off the skip logic if there was any for this page and will direct the respondent to the next page upon exiting this page.
2. Unconditional Jump - upon exiting page, go to page: ... This option will direct the respondent to the specified page upon exiting the current page. It does so unconditionally with no regard to any other criteria.
3. Conditional Jump. This option lets you create a set of criteria that determine what page the respondent should be taken to based on how they answered one or more questions on the current and/or prior pages.

Example: Let's look at a simple example with the following survey:

Page 1 - Background Information
- Question 1 - What is your name?
- Question 2 - What is your favorite color? (Answer choices: Red, Yellow, Green)
Page 2 - Red Page
- Questions related to the color red
Page 3 - Yellow Page
- Questions related to the color yellow
Page 4 - Green Page
- Questions related to the color green
Page 5 - Conclusion Page
- Remaining questions and text thanking the respondent for completing the survey

In this example, respondents should only be directed to complete the page corresponding to the color they selected in Question #2. To do this, we add skip logic to page 1 such that upon exiting page 1, the logic will be evaluated and the user will be taken to the appropriate page. We will add a Conditional Jump with 3 conditions. The first condition should be set as follows (note, the fields on the screen will change depending on the type of question selected):



Two additional conditions for the Green and Yellow answer choices would be added in a similar manner. When all 3 conditions are set, the table on the skip logic page should look like this:



Note that each condition was placed in a separate "Group". Group numbers are used to group together multiple conditions that must ALL be met (for example, if you want to control the survey flow based on the answers to two different questions). In our example, we are controlling the survey flow based on one question and therefore each condition is separate and in fact, only one condition can be met at a time - the user can only have chosen one color. Lastly, you click on the "Submit" button to save the changes.

Now, when a respondents exits page 1, this skip logic will determine what page they should go to next based on their answer to what their favorite color is.

Important: while we have set up the logic to control where the user goes to after page 1, we need to add skip logic to pages 2 and 3 as well. The reason is we only want the respondent to complete the one page corresponding to the color they chose. For example, if they choose Red, they will be taken to Page 2 which is the Red Page. However, when they finish that page, unless we add skip logic to it, they will move on to the Yellow Page and then the Green Page.

We can fix this by adding Unconditional Jumps that will take the respondent to the Conclusion Page when leaving the Red and Yellow pages. We don't need to add it to the Green page because the Conclusion Page naturally follows that page already. We add the unconditional jump to the Red page by clicking on the "Skip Logic" button in the title bar for that page and then setting the jump as follows:



A similar unconditional jump would be added to the Yellow page and our skip logic is now ready.
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• Spell checking a survey
Spell checking is not directly supported within ZapSurvey. However, the Google Toolbar offers a spell check feature that can be used with any web site including ZapSurvey. Learn more about the Google Toolbar at: http://toolbar.google.com/
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Survey Appearance - Frequently Asked Questions
• Completion / end of survey - how to set what happens at the end of the survey
By default, when a respondent finished a survey, they are taken to the ZapSurvey home page. ZapSurvey paid subscribers can change this behavior such that a respondent can be directed to any URL or the browser window can be closed when they finish the survey. These options can be set on the "Appearance" tab on the "Survey Options" page. "Survey Completion Options" appear near the bottom of the page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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• Fonts and colors - how are they set?
The ability to set fonts and colors is planned for the next release of the ZapSurvey service.
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• Logos - adding a logo
A logo can be added to the top of your survey using the logo field on the "Appearance" tab of the "Survey Options" page. Setting a survey title and logo appears at the top of the page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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• Navigation controls - controlling the appearance and text of survey nav controls
You can control the text and whether or not certain survey navigation controls are displayed on the live survey using the Survey Navigation Settings on the "Appearance" tab of the "Survey Options" page. These options appear near the middle of the page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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• Numbering - controlling page and question numbering
You can control how question and page numbering are displayed on the live survey using the Survey Numbering Settings on the "Appearance" tab of the "Survey Options" page. These options appear near the top of the page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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• Required answer warnings - setting the text for required answer warnings
You can specify the text that is displayed when a respondent fails to answer a required question. This is done using the Required Answer Settings on the "Appearance" tab of the "Survey Options" page. These options appear near the middle of the page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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• Titles - displaying / hiding survey and page titles
You can set a survey title and control whether or not it is displayed using the Survey Title and Logo settings on the "Appearance" tab of the "Survey Options" page. These options appear near the middle of the page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.

You can set page titles and control whether or not they are displayed by clicking on the Page Settings button which appears in the title bar of every page while editing the survey.
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• ZapSurvey Logo - how do I turn it off?
You can control the appearance of the ZapSurvey logo using the "Other " Settings on the "Appearance" tab of the "Survey Options" page. This option appears at the bottom of the page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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Survey Response Options - Frequently Asked Questions
• Maximum responses - can I set a maximum number of total responses?
You can set a maximum number of responses you would like to collect for your survey using the Survey Duration and Maximum Responses Settings on the "Response Options " tab of the "Survey Options" page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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• Survey Responses allowed per user - allowing either single or multiple responses
You can control whether or not a respondent is allowed to provide more than one response using the Responses Allowed Per User Settings on the "Response Options " tab of the "Survey Options" page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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• Survey end date / time - how to set one
You can set a survey end date and time using the Survey Duration and Maximum Responses Settings on the "Response Options " tab of the "Survey Options" page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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• Password protecting a survey
You can set a password respondents are required to provide prior to completing the survey using the Password Protected Survey Settings on the "Other" tab of the "Survey Options" page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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• Warning message when survey is closed - how to edit the survey closed message
You can specify the warning message that is displayed when a survey is closed using the Survey Closed Message Field on the "Other" tab of the "Survey Options" page. You can get to the survey options page by clicking on "Survey Options" in the title bar of the survey while editing it or by clicking on the Options icon for the survey on the Manage Surveys page.
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