If you can't find the answers you need below, contact ZapSurvey for futher assistance. Tutorials: • Tutorial - Creating and Deploying Surveys Help Topics: • Creating Surveys / Skip Logic / Survey Options • Manage Exisiting Surveys • Collecting Responses • Manage Survey Invitation Messages and Email Lists • Reports and Exporting Data • Privacy Policy • Contact Us • Home Page - Create Online Surveys Creating Surveys / Skip Logic / Survey Options: Survey Creation - Frequently Asked Questions • Copying an existing survey • Copying pages or questions within a survey? • Creating a new survey • Default answers - can I set a default answer? • Editing questions that already have responses • Foreign language surveys - are they supported? • Moving pages or questions within a survey? • Question types - what types of questions are supported? • Required answers - how do I make answering of specific questions required? • Skip logic - how do I use it? • Spell checking a survey Survey Appearance - Frequently Asked Questions • Completion / end of survey - how to set what happens at the end of the survey • Fonts and colors - how are they set? • Logos - adding a logo • Navigation controls - controlling the appearance and text of survey nav controls • Numbering - controlling page and question numbering • Required answer warnings - setting the text for required answer warnings • Titles - displaying / hiding survey and page titles • ZapSurvey Logo - how do I turn t off? Survey Response Options - Frequently Asked Questions • Maximum responses - can I set a maximum number of total responses? • Survey Responses allowed per user - allowing either single or multiple responses • Survey end date / time - how to set one • Password protecting a survey • Warning message when survey is closed - how to edit the survey closed message Return to Help Contents Manage Existing Surveys: • Closed Surveys - why does my survey always appear closed to respondents? • Opening / closing surveys - how and why? • Clearing survey responses • Deleting surveys • Setting survey options Return to Help Contents Collecting Responses: • Link to your survey from a web page • Sending survey URL / Link from your own e-mail program • Using ZapSurvey's Invitatoin Message and Email Lists to invite respondents Return to Help Contents Manage Survey Invitation Messages and E-Mail Lists: • Overview of Invitation Message Process • The relationship between original invitation messages and resent messages • Cancelling delivery of messages set for a future delivery date/time • Difference between "From Address" and "Reply To" address fields • Importing email contacts • Message Summary table - why doesn't it show Resent Messages? • Resending messages only to recipients who have not completed the survey • Sending messages only to newly added contacts of an email list • SPAM policy • #Variables# - how to use them in your email text Return to Help Contents Reports and Exporting Data • Exporting results to Microsoft Excel • Printing your survey results • Removing blank responses Return to Help Contents
If you can't find the answers you need below, contact ZapSurvey for futher assistance. Tutorials: • Tutorial - Creating and Deploying Surveys Help Topics: • Creating Surveys / Skip Logic / Survey Options • Manage Exisiting Surveys • Collecting Responses • Manage Survey Invitation Messages and Email Lists • Reports and Exporting Data • Privacy Policy • Contact Us • Home Page - Create Online Surveys
Creating Surveys / Skip Logic / Survey Options: Survey Creation - Frequently Asked Questions • Copying an existing survey • Copying pages or questions within a survey? • Creating a new survey • Default answers - can I set a default answer? • Editing questions that already have responses • Foreign language surveys - are they supported? • Moving pages or questions within a survey? • Question types - what types of questions are supported? • Required answers - how do I make answering of specific questions required? • Skip logic - how do I use it? • Spell checking a survey Survey Appearance - Frequently Asked Questions • Completion / end of survey - how to set what happens at the end of the survey • Fonts and colors - how are they set? • Logos - adding a logo • Navigation controls - controlling the appearance and text of survey nav controls • Numbering - controlling page and question numbering • Required answer warnings - setting the text for required answer warnings • Titles - displaying / hiding survey and page titles • ZapSurvey Logo - how do I turn t off? Survey Response Options - Frequently Asked Questions • Maximum responses - can I set a maximum number of total responses? • Survey Responses allowed per user - allowing either single or multiple responses • Survey end date / time - how to set one • Password protecting a survey • Warning message when survey is closed - how to edit the survey closed message Return to Help Contents
Manage Existing Surveys: • Closed Surveys - why does my survey always appear closed to respondents? • Opening / closing surveys - how and why? • Clearing survey responses • Deleting surveys • Setting survey options Return to Help Contents
Collecting Responses: • Link to your survey from a web page • Sending survey URL / Link from your own e-mail program • Using ZapSurvey's Invitatoin Message and Email Lists to invite respondents Return to Help Contents
Manage Survey Invitation Messages and E-Mail Lists: • Overview of Invitation Message Process • The relationship between original invitation messages and resent messages • Cancelling delivery of messages set for a future delivery date/time • Difference between "From Address" and "Reply To" address fields • Importing email contacts • Message Summary table - why doesn't it show Resent Messages? • Resending messages only to recipients who have not completed the survey • Sending messages only to newly added contacts of an email list • SPAM policy • #Variables# - how to use them in your email text Return to Help Contents
Reports and Exporting Data • Exporting results to Microsoft Excel • Printing your survey results • Removing blank responses Return to Help Contents
