If you can't find the answers you need below, contact ZapSurvey for futher assistance.

Tutorials:
• Tutorial - Creating and Deploying Surveys

Help Topics:
• Creating Surveys / Skip Logic / Survey Options
• Manage Exisiting Surveys
• Collecting Responses
• Manage Survey Invitation Messages and Email Lists
• Reports and Exporting Data

• Privacy Policy
• Contact Us
• Home Page - Create Online Surveys

 

 

 

 

 

 

 

 

 

Creating Surveys / Skip Logic / Survey Options:
Survey Creation - Frequently Asked Questions
• Copying an existing survey
• Copying pages or questions within a survey?
• Creating a new survey
• Default answers - can I set a default answer?
• Editing questions that already have responses
• Foreign language surveys - are they supported?
• Moving pages or questions within a survey?
• Question types - what types of questions are supported?
• Required answers - how do I make answering of specific questions required?
• Skip logic - how do I use it?
• Spell checking a survey

Survey Appearance - Frequently Asked Questions
• Completion / end of survey - how to set what happens at the end of the survey
• Fonts and colors - how are they set?
• Logos - adding a logo
• Navigation controls - controlling the appearance and text of survey nav controls
• Numbering - controlling page and question numbering
• Required answer warnings - setting the text for required answer warnings
• Titles - displaying / hiding survey and page titles
• ZapSurvey Logo - how do I turn t off?

Survey Response Options - Frequently Asked Questions
• Maximum responses - can I set a maximum number of total responses?
• Survey Responses allowed per user - allowing either single or multiple responses
• Survey end date / time - how to set one
• Password protecting a survey
• Warning message when survey is closed - how to edit the survey closed message

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Manage Existing Surveys:
• Closed Surveys - why does my survey always appear closed to respondents?
• Opening / closing surveys - how and why?
• Clearing survey responses
• Deleting surveys
• Setting survey options
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Collecting Responses:
• Link to your survey from a web page
• Sending survey URL / Link from your own e-mail program
• Using ZapSurvey's Invitatoin Message and Email Lists to invite respondents
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Manage Survey Invitation Messages and E-Mail Lists:
• Overview of Invitation Message Process
• The relationship between original invitation messages and resent messages
• Cancelling delivery of messages set for a future delivery date/time
• Difference between "From Address" and "Reply To" address fields
• Importing email contacts
• Message Summary table - why doesn't it show Resent Messages?
• Resending messages only to recipients who have not completed the survey
• Sending messages only to newly added contacts of an email list
• SPAM policy
• #Variables# - how to use them in your email text
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Reports and Exporting Data
• Exporting results to Microsoft Excel
• Printing your survey results
• Removing blank responses
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